FAQ! Need Help?

If you have a question that isn’t answered here, please contact us on 347-450-3126 or email lsroastcoffee@gmail.com

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and PayPal.

Our company provides reliable delivery. Before your order is shipped, it must be processed. We ask that you allow 5-7 business days (not including weekends and holidays) for processing. This gives us time to make sure your items are packed with care.

Please be sure to enter the correct billing/shipping address and contact information as it appears on your bank or credit card statement. Transactions may not go through if the information entered does not match your bank or credit card statement. Some transactions may be held for further verification by our customer service team.


If your tracking information states that your package was delivered and you have not received it, you must contact the United States Postal Service directly. L&S Roast. DO NOT hold responsibility for packages that state DELIVERED. When your order has been shipped, you will receive an email with tracking information. If your order says delivered and you did not receive it, you must contact your local postal office. We do not issue refunds for packages that state being delivered. We offer USPS Priority Mail to most locations (domestic & internationally). Your shipping cost is displayed at point of checkout.

We’re sorry, but at this time we do not accept any returns. All sales are final.

If you receive a damaged or incorrect Final Sale item, please reach out to our Customer Service team and we will be happy to assist. Have your order number ready so Customer Service can resolve the situation as quickly and easily as possible.